We offer express delivery services with an estimated delivery timeframe of 2-5 working days.
While we strive to adhere to these delivery estimates, please be aware that actual delivery times may vary due to unforeseen circumstances. We cannot guarantee precise delivery dates, but we will make every effort to accommodate any special requests.
For express shipping, we partner with J&T, FedEx, UPS, DHL, SKYNET with tracking number provided allowing our customer to monitor your shipment’s progress.
Please Note: Besser Greentech reserves the right to select the most appropriate courier for each order without prior notification.
Returns are accepted exclusively for products identified as defective or damaged upon delivery. To be eligible for a return, items must be postmarked within five (5) days of the receiving date, remain in new and unused condition, and include all original tags and labels. Additionally, a warranty inspection guideline will be provided to help determine if the product meets the criteria for a return under warranty. Returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@bessergt.com.my to obtain a warranty inspection guideline and following a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Besser Greentech Sdn. Bhd.
Attn: Returns
RMA #
132, Jalan Ekoperniagaan 4 Taman Ekoperniagaan 2
Senai Airport City, Johor 81400
Malaysia
Please note, buyer will be responsible for all return shipping charges and original shipping charges are unfortunately non-refundable. We strongly recommend that you use a trackable method to mail your return.
Also, we only accept returns for the purchase item on our website
Remarks: We do conduct a thorough quality check on all items before we shipped to our customers, ensuring that the likelihood of receiving a defective or damaged product is minimal.
For instances where a return is requested without a valid reason or change of mind, we may consider the return under specific conditions.
Please Note: A 50% restocking fee will be charged for all returns (excluding shipping cost) in excess of without valid reason only.
If you have any questions concerning our return policy, please contact us at:
+607-599 2111
info@bessergt.com.my
Last updated August 21, 2024
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