FAQ (Frequently Asked Questions)

1. How do I place an order?

To place an order, simply browse our selection of products and click “Add to Cart” for items you wish to purchase. Once you’ve finished shopping, proceed to checkout and follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?

We accept payment via credit/debit card (Visa, Mastercard, American Express), PayPal, and other online payment platforms. We do not currently accept cash on delivery or personal checks.

3. How can I track my order?

After your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

4. What is your return policy?

We offer 5 days return policy for most items (from the date of receiving the item). To be eligible for a return, the item must be unused and in its original packaging. Please refer to our Returns & Refunds page for detailed instructions on how to initiate a return.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please see our Shipping Information page for more details.

6. How do I contact customer support?

Our customer support team is available to assist you via email at info@bessergt.com.my or by phone at +607-599 2111. Our business hours are 8.30am until 5.30pm from Monday to Friday.

7. Are your products covered by a warranty?

Yes, our products are covered by 1 – 2 year warranty (depending on product) against defects in materials and workmanship. Please refer to our Warranty page for more information on warranty coverage and how to submit a warranty claim.

8. Do you offer discounts or promotions?

We periodically offer discounts, promotions, and exclusive offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.

9. Is my personal information secure?

Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your data and adhere to strict privacy policies. For more information, please review our Privacy Policy.

10. Can I cancel or modify my order?

You may cancel or modify your order within [number] hours of placing it, as long as it has not yet been processed for shipping. Please contact our customer support team as soon as possible to request changes to your order.

FAQ (Frequently Asked Questions)

Need Consultation? Contact Us

USEFUL LINKS

POLICIES

CONTACT

Quotation Form

1. Customer Information

2. Installation Address

3. Charger Requirements

4. Comments or Special Requirements